Shipping & Return Policy
Free Shipping
Varexan offers free ground shipping across Canada on all orders of CAD $350 or more before taxes, shipped using our preferred carrier.
Additional freight charges may apply to remote locations. Customers remain responsible for any applicable remote area surcharges.
Express Delivery – Greater Montréal Area
Customers located in Montréal, Laval and Longueuil can benefit from our express delivery service through our delivery partner Exprex.
Orders placed before 12:00 PM (noon) may qualify for same-day or next-morning delivery, depending on product availability, order volume, and delivery schedules.
Our goal is to help customers receive their products as quickly as possible while minimizing production downtime.
Shipping
Orders are processed and shipped as quickly as possible.
Delivery times may vary depending on:
- Product availability
- Destination
- Weather conditions
- Carrier schedules
All shipments are FOB Varexan Warehouse.
Return Policy
Products may be returned within 15 days of the delivery date.
Returned merchandise must be:
- Unused
- Unwashed
- Undecorated
- Unaltered
- In its original condition
- Returned in its original packaging
A 20% restocking fee applies to all approved returns.
Return Shipping
Return freight is the responsibility of the customer.
Exceptions include:
- Merchandise confirmed as defective (return freight will be credited after inspection).
- Shipping or order errors made by Varexan (all transportation costs will be covered by Varexan).
Defective Merchandise
If you receive defective merchandise, please contact our Customer Service Team at:
To help us process your request as quickly as possible, please include:
- Your invoice or order number
- Product style number
- Product colour
- Quantity affected
- A clear photo showing the defect
Our team will review your claim and determine the most appropriate resolution, including replacement, store credit, or refund where applicable.
Return Conditions
Please review the following conditions before requesting a return:
- Printed, embroidered, decorated, washed, altered, or otherwise modified merchandise cannot be returned.
- Claims for shortages, shipping errors, or damaged merchandise must be reported within 72 hours of receiving your order.
- All returns require prior authorization from Varexan. Unauthorized returns may be refused.
- A copy of the original invoice or order confirmation must accompany all approved returns.
- No returns will be accepted more than 15 days after the delivery date.
- Clearance items, discontinued products, special-order merchandise, custom-order products, and any items identified as non-returnable cannot be returned.
- Products identified as non-returnable will be clearly indicated on their respective product pages.
- Varexan reserves the right to inspect all returned merchandise before issuing any replacement, credit, or refund.
Inspection of Merchandise
Customers are responsible for inspecting all merchandise immediately upon receipt and before printing, embroidery, heat transfer, decoration, washing, alteration, resale, or any other processing.
Any shortages, defects, or discrepancies must be reported within 72 hours of delivery.
Varexan cannot accept claims for merchandise that has been printed, embroidered, decorated, washed, altered, or otherwise processed after delivery.
By decorating or altering the merchandise, the customer acknowledges that the products have been inspected and accepted as received.
Limitation of Liability
Varexan's liability is limited solely to the replacement, repair, or credit of the defective merchandise.
Varexan shall not be responsible for decoration costs, embroidery costs, printing costs, labour charges, shipping costs, production delays, loss of profits, or any indirect, incidental, or consequential damages arising from the use of its products.
Customers are responsible for verifying that the products are suitable for their intended application before any decoration or production begins.
Refund Policy
All refunds are processed only after the returned merchandise has been received and inspected by our team.
Approved refunds may be issued as:
- Store Credit
- Refund to the original payment method
- Replacement merchandise
The method of resolution will be determined by Varexan based on the nature of the claim.
Warehouse Pick-Up
Warehouse pick-up is not currently available.
This service is expected to become available beginning January 2027 at our future distribution centre located in the Laval or Longueuil, Québec area.
Additional information will be announced once the facility becomes operational.
Questions?
If you have any questions regarding shipping, returns, or your order, please contact us at:
Our Customer Service Team will be happy to assist you.